Refund and Cancellation
Effective Date: 07/09/2024
At Unique Trade, we strive to provide customer-satisfying products and a positive customer experience. If you are not satisfied with your purchase, please review our refund and cancellation policy below.
1. Refund Policy
Eligibility for Refunds: Products can be returned for a refund within 2 days after the receiving date [Courier costs to be borne by the purchaser], provided they are unused and in their original packaging.
Process for Refunds:
- To initiate a return, contact our customer service team at +91 9830443069.
- Include your order number and reason for the return.
- Once your return is approved, you will receive instructions for shipping the item back to us.
2. Cancellation Policy
Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellations will not be accepted if the order has already been processed or shipped.
How to Cancel:
- To cancel your order, please contact our customer service team at +91 9830443069 within 24 hours of placing the order.
3. Processing Refunds
Refunds will be processed within 7-10 business days after we receive the returned product. The refund will be issued to the original payment method used for the purchase.
4. Shipping Costs
Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect item sent). Customers are responsible for return shipping costs and GST unless otherwise specified.
5. Changes to This Policy
We may update our refund and cancellation policy from time to time. Any changes will be posted on our website with an updated effective date.